After-Sales Service System of Casde Machinery

Intelligent Remote Service + Global Localization (Full Life Cycle Support)

Solving: Slow Response Solving: Shortage of Parts Solving: Difficult Maintenance Solving: High Cost

I. Service Positioning & Coverage

Core Positioning: Customer-oriented with free in-warranty and value-added out-of-warranty services. Breaks geographical barriers to achieve continuous equipment operation.

Products Covered

Full range of small construction machinery: mini excavators, forklifts, skid steer loaders, drilling rigs, hydraulic breakers, etc.

Global Regions

Europe, Southeast Asia, Middle East, Africa, South America, etc.

Full Lifecycle

Warranty → Out-of-warranty maintenance → Technical upgrading → Remanufacturing → Recycling.

II. Core Service Modules (Full-Cycle Closed-Loop)

(I) In-Warranty Service (Free + Remote + Fast)

24/7 Intelligent Monitoring

IoT modules collect rotation speed, oil temp, pressure, and fault codes. Issues early warnings and wear reports.

Remote Diagnosis (1-Hour)

Technical team responds within 1 hour via APP/WeChat. Video guidance for simple faults; clear solutions for complex ones.

Free Warranty Parts

Delivery from global centers (Europe/SE Asia/Middle East) within 72h. Parts and logistics are 100% free.

(II) Out-of-Warranty Service (Value-Added)

Customized Maintenance

Tailored plans for harsh conditions (Africa/Middle East) vs regular conditions (Europe) to reduce downtime.

Global Genuine Parts

Sufficient stock for fast ordering. Cost-effective maintenance and overhaul kits for bulk overseas procurement.

Upgrading & Refitting

Performance: Hydraulic/power optimization.
Emission: Compliance with Euro V / China IV.
Attachments: Breakers, grapples, drills.

(III) Global Network & Value-Added

Service Network

Forward warehouses and local service stations in key markets. Deployment of Chinese & local engineers.

Value-Added Support

Technical training (Online/Offline), Extended Warranty (1-3 years), and 24/7 Multilingual Hotline.

III. Service Commitments (Timeliness & Guarantee)

Response Time	Technical response within 1 hour, solution provided within 4 hours.
Parts Time	Review within 1 working day, delivery within 72 hours (key regions).
Repair Time	Simple faults resolved remotely on the day; complex faults fixed locally within 3 days.
Quality Guarantee	Genuine parts, professional maintenance, warranty traceability and lifelong technical support.

IV. Service Advantages (vs. Peers)

Leading Remote Intelligence IoT + big data enable proactive early warning and remote diagnosis, minimizing on-site visits.

Complete Global Network Forward spare parts + local services + stationed engineers for wide coverage and quick response.

Full-Cycle Solutions One-stop service from delivery to recycling, reducing customers’ overall ownership cost (TCO).

Multilingual & Localized Adapted to overseas markets with barrier-free communication and market-tailored services.